Project Manager

We are BUKO Traffic & Safety - a trusted name in temporary traffic management, bringing together the experience of Road Traffic Solutions (RTS) and Hooke Highways under one united brand. As part of the BUKO Group, a European leader in safety and infrastructure solutions, we’ve been keeping roads, sites and people safe for over 20 years.

With over 300 team members across the UK, we deliver thousands of projects every year - from rural schemes and city centre works to major events and complex infrastructure jobs. Our teams combine deep local knowledge, smart planning and a local feel, with an unwavering commitment to safety and service.

At BUKO Traffic & Safety, we have one clear purpose: To keep people safe, projects moving, and clients confident - on the road to safety, together.

We are currently seeking a motivated and detail-oriented Project Manager to oversee and manage projects from initiation to delivery. The ideal candidate will have a strong background in managing projects, with the ability to ensure that all works are delivered to a superior standard, meet deadlines and exceed customer expectation.

Key Responsibilities

• Deal with customer enquiries via phone and email and respond within 48hrs.
• All quotes and bookings to be inputted into REPS and confirmed to the customer within 48hrs of receipt (excluding weekends and bank holidays).
• Oversee and manage projects from initiation to completion, ensuring all phases are executed efficiently and to a high standard. This includes heading up the major projects - if drawings need to be done, make sure you know what's going on at all times.
• Serve as the primary point of contact for key customers within the region, conducting site and customer visits as needed to maintain strong relationships and ensure customer satisfaction.
• Ensure WIP is accurate at all times and updated as and when jobs change.
• Liaise with the Permits and Licencing Officer for various council permissions dependant on job requirements and within a timescale to meet council notice period.
• Actively chasing provisional jobs to ensure they are confirmed 24hrs prior to the start time where possible.
• Support Customer Service Manager by checking quotes for colleagues who are new to the business.
• Cover for other colleagues when on annual leave.
• Address and resolve any disputes or issues that arise during the project lifecycle, working closely with customers and internal teams to find an effective solution.
• Communicate frequently with clients to build strong relationships and rapport.
• When building the working relationship; advise if rates need to be looked at or deal with any complaints (and escalate if required).
• Be able to be self-sufficient.
• Demonstrates excellent knowledge of TM and the planning environment.

Skills Required

• Proven experience, preferably within a similar industry or role.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Detail orientated with strong organisational skills and the ability to manage multiple projects simultaneously.
• Ability to work under pressure and tight deadlines.
• Sound knowledge of Microsoft packages (Outlook, Word, Excel).

Application Requirements

• Ability to travel within the Region as required for site and customer visits.

What we give you in return

• Vitality Healthcare & Benefits scheme.
• Holidays increasing to 33 with long service (standard is 28 x days inc bank holidays).
• Long Service Awards.
• Training and Development Opportunities.
• Death in Service Policy.
• Paid Wellbeing & Community Days.
• A company culture focused on our team, with our Wellbeing Committee ensuring our people come first.

Diversity and Inclusion

We are an equal opportunity employer; we are committed to diversity and inclusion. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or national origin.

Hours of Work: Full time, Monday to Friday 08:00-17:00 with 30mins for lunch (42.5hrs per week).

Salary: Starting from £37,187.50 - dependant on experience (to be discussed at interview).

The successful candidate would be subject to a 3-month probationary period.